Mrcool is a distributor, not a manufacturer. They distribute a variety of products manufactured by a variety of different companies. The manufacturer changes on a regular basis. Some of their central air units appear to be manufactured by Armstrong, while the minisplits are manufactured by various Chinese firms.
As a result, quality is likely to be inconsistent, and parts are unlikely to be readily available. Their prices are also comparable to those of traditional equipment dealers.
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ALSO SEE: Does the Outside AC Fan Always Run?
Given that installation and service labor are the primary costs of a system, it makes no sense to save a few hundred dollars by purchasing substandard equipment.
If you’re looking for a central system, simply purchase a Goodman or Armstrong and you’ll receive a comparable product with significantly better parts availability and warranty support.
Mr Cool Reviews by HVAC Companies
Josh, from Canada says:
It is the cheapest unit available. This is why we object to it. Parts are scarce. Each year features a unique manufacturing line bearing the mrcool logo.
It is literally designed for do-it-yourselfers. Simple and straightforward.
This is why we dislike them; we know that 99 percent of them were installed by homeowners and that corners were cut. Minisplits are extremely sensitive to proper refrigeration installation practices.
Additionally, we prefer to purchase from a distributor who will stand behind the product in the event of shipping or manufacturing issues. Additionally, in some cases, we receive a one-year labor credit.
This is why we prefer units with recognizable brand names and established distribution chains.
Bella, from New York says:
I’m not going to rehash the reasons for all the hatred directed at Mr. Cool – I believe that has been discussed quite thoroughly. If I was determined to install my own air conditioning,
I would visit HVACdirect.com and purchase a Goodman unit before purchasing a Mr Cool. I COULD install myself, but I’m confident that the installers who do it every day will do a better job. This is not a glowing endorsement of Goodman;
I simply believe it is the superior choice. I believe that installing it yourself, with no experience, is a bad idea. I’m perplexed by the 15,000 figure. That is available for less than $7k all day in Houston. Any brand is acceptable – Carrier, Lennox, Trane, etc.
Christen from Virginia says:
Why are people so opposed to Mr cool? Because they are inexpensive and easily accessible to homeowners. Our pricing structure is based on labor costs, work vehicle and tool costs, overhead, ongoing training, and years of experience.
We must provide an all-inclusive quote because no one could stomach it if we separated the cost of the equipment from the cost of labor.
In any case, you are welcome to install a Mr Cool unit. However, here’s the rub. When something stops working after a year, resist the urge to complain about the $500 service call.
Additionally, do not inform the technician that they should provide the parts for free because the vehicle is “still under warranty.” That stuff comes with no real warranty.
Additionally, when you sell your home and inform the new owner that you have a brand new air conditioner, what if the compressor blows up within a year? It makes us look like jackasses when we tell the person they need to replace the entire one-year-old device because it was not installed properly.
However, I enjoy seeing homeowners complete these tasks on their own. Poorly executed installations cost me money.
Because they are extremely low-quality disposable trash units, and customers become enraged when they break due to Johnny Homeowner’s poor installation, the unit ceases to function after a month.
If you’re okay with cheap Walmart shite that will do the job for a season or two and then be discarded, go for it. Simply avoid entering with unrealistic expectations.
Although I am not an HVAC expert, I purchased a Mr. Cool package this fall and can explain why I despise it:
They are allowing distributors (in this case, Ingrahams) to sell packages that are “underpowered” (again, not the correct term; I am not an expert); in my case, the package included two 9K air handlers and one 12K, but the condenser is 27K.
This means that all three units will not operate at full capacity simultaneously, which is inconvenient if you live in an area that regularly exceeds 110 degrees Fahrenheit.
All indoor air handlers must be set to the same setting (cool, heat, etc. ), even if one or more are turned off—otherwise, the dreaded P6 error will occur, and the ones that are turned on will not work.
Additionally, the ‘auto’ setting is not available in a multi-zone unit. Given that this is the most energy-efficient mode of operation, it somewhat defeats the purpose.
Their customer support is atrocious. Patrick, their ‘technician,’ instructed us to make an adjustment that the manual expressly stated should be performed by a trained professional. Then he stated that we were receiving P6 errors as a result of #2 and #3.
When we informed him that all three were set to the same mode and continued to display the error, he hung up.
We have a Pioneer unit in another room that works flawlessly, so I am aware that mini-splits are a good idea; just stay away from Mr. Cool.